![]() Don't get me wrong I LOVE apple products and wish I had more but this issue I have had for the past year with updating my phone is a pain in the but hassle and I pray that the "it's a hardware issue" line would stop cause it's not. Keep holding both buttons even if you see the white Apple Logo screen. Press and hold the Power and Volume Down buttons at the same time. Causes of iPhone Stuck in iTunes Logo A system bug has occurred in your operating system The operating system is corrupted because your iPhone is jailbroken. Connect the device to the computer and open iTunes. Youll know the phone is now in recovery mode because a window in iTunes will tell you. Press and hold the Sided button until you see the Connect to iTunes logo appear on the screen. When it turns on, keep pressing the home button until the iTunes logo appears on the screen. It clearly is a software issue that is not being addressed. Once youve turned the device off, press the home button on the face of the device and plug in the USB cable to the devices dock connector. How this could possibly be a hardware issue is beyond me. When the updating is done on the 2nd computer I then return the phone to the 1st computer where it will now connect and allow me to restore the phone with my backup information. This can occur when an update fails, when the firmware has been reset or restored or when a new device needs activating. The phone will then continue with the update. If your iPhone, iPad or iPod Touch is displaying the 'Connect to iTunes' screen identified by the iTunes logo and a picture of a USB cable the device has entered its recovery mode. ![]() When this happens I then have to connect it to a 2nd computer that has itunes on it. If I decide to update my phone I will do so and then I usually receive some sort of error message from itunes saying it couldn't update the software and then I get a screen with the itunes logo and a usb cable. I have found a way to rectify the problem. Apple replaced my phone a year ago because of this "hardware" issue however I still have the same problem with this new phone as well. If you have an iPhone 7 or iPhone 7 plus then follow this step: Simultaneously press and hold the side and volume down buttons for 10 seconds. I have been given the same generic "it's a hardware issue" for the last year. Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore. Release power but keep holding home until the pc beeps as a USB device is recognized. Hold power and home together for exactly 10 seconds. Press and hold the Power button until you see the recovery mode screen. I have had this exact same issue for the last year. Now, with your phone powered off, enter DFU mode: Method 1) Attach the phone to the pc.
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